Frequently asked questions

We are based in Albufeira and cover the Algarve and the Baixo Alentejo, typically within around 100 km. For the right home we can travel further — just ask.

Only as many as we can look after properly. Before accepting a new home, we consider the homes already in our care and the time each one needs — so every client keeps the same level of attention.

That depends on your home and your needs. Frequency is agreed with you in your tailored plan and can change with the seasons — for example, more visits in winter or before your arrival.

After each visit you receive a short report with photos, and video where useful, by WhatsApp or email — whichever you prefer. Where a situation calls for it, we can also arrange aerial (drone) imagery and a professionally produced report.

Not directly — our focus is caring for homes that owners use themselves. If you would like to rent your property out, we will gladly introduce you to our trusted partner: an established company with two decades of experience in the Algarve, fully insured, which manages holiday rentals under its own responsibility.

Trusted local tradespeople we know and have worked with. You see their own quotes; our coordination fee is agreed upfront and shown separately, so there are no hidden mark-ups.

We visit as soon as it is safe to do so and send you a photo and video record of your home’s condition, which you can also use for an insurance claim. Aerial footage is available on request.

Yes. We hold civil liability insurance, as well as the workers’ insurance required by law in Portugal.

Securely, and never labelled with your name or address.

Fees are agreed in writing before any work starts. For one-off visits and reports, the report is released once the invoice has been settled.

Because every home is different, we prefer to talk first. Send us a message and we will share our current price list with you.